Delivery & Returns

29th Jul 2015   
Ordering and Delivery Questions & Answers

I ordered an MP3, script or e-Book. How will I receive my order?
Individual MP3, script and e-Book orders are available for instant download following purchase. You will receive an email automatically when your order has been received, containing a link to the ordering area where you can download the product(s) in your order.

How long will my order take to be despatched?
Physical products (e.g. books and CDs) are usually despatched within 24 hours of receipt of your order.

How soon will I receive my order?
Delivery times vary depending on the weight of your order and the delivery address. Please refer to the table below for delivery information:

Note: there may be a delay dispatching orders between 29th July, 2015 and 6th August, 2015. Orders placed between these dates will be fulfilled as soon as possible after 6th August, 2015. Please accept our apologies for any delay.

Order Weight:Delivery Service:Delivery Time (UK)*:Delivery Time (USA & International)*:
1kg & under:Royal Mail (2nd Class)/Hermes3 days3-7 days
Over 1kg:Royal Mail (1st Class)/Hermes1-2 days3-7 days

* Please note that delivery times are provided in working days for guidance and cannot be guaranteed for all orders.

I have not received my order. Who should I contact?
If you have not received your order please email or telephone our Support Team here.

Is my order guaranteed?
Physical products are covered by our 30 day money back guarantee. Please refer to our MP3 and CD guarantee for further information.

How can I return an item?
Please return items in their original factory condition to Hypnotic World Ltd, 24 St David's Drive, Doncaster, DN5 8NF, England. We will process refunds as soon as possible following the receipt of returned items.

I have another question. Who can help me?
Our support team are here to help you. You can write, telephone or email us using the details on the Contact Page for a prompt reply to your query.

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